2019 Program of the Year – HealthNet Aeromedical Services


The Program of the Year Award, sponsored by
Airbus, recognizes an emergency medical program that has demonstrated a superior level of
patient care, management prowess, and quality leadership through visionary and innovative
approaches, customer service, safety consciousness, community service and commitment to the medical
transport community as a whole. It is with great pleasure to acknowledge the
AMTC 2019 Program of the Year – HealthNet Aeromedical Services of Charleston West Virginia. HealthNet has served central Appalachia for
more than three decades and continues to extend the capabilities of critical care and trauma
services well beyond the region’s tertiary care centers. Founded in 1986 with two rotor wing bases,
it has grown to provide service from ten rotor wing bases and seven ground bases. Every aircraft is equipped with autopilot,
terrain avoidance, collision avoidance, satellite tracking/communications and weather reporting
systems. HealthNet goes well beyond the industry norm
by having not one, but two full time masters level trained and nationally certified safety
professionals to coordinate safety efforts between HealthNet and their aviation services
providers. In addition, their safety team demands more
from their aviation services providers when it comes to making safety the most important
value in the relationship. One of their commitments to safety is demonstrated
by utilizing a retired EMS helicopter airframe as a simulator to enable all their medical
crews to have a better understanding of the work environment and an outstanding training
experience prior to initiating actual flight operations. The aircraft simulator is the only one of
its type in the industry and drove HealthNet’s recognition as the 2018 West Virginia Training
Institute of the Year by the West Virginia Office of EMS. The organization maintains an open door policy
for all leaders and promotes a culture of reporting. If a sentinel event should occur, a full root
cause analysis is completed to determine what actions (individual or system) created the
environment for the event to occur. The root cause analysis identifies contributing
factors and can result in changes to either air or ground operational processes. HealthNet serves as a high-performing, cost-effective,
non-profit model for critical care transport. Their cooperative three decade plus ownership
by West Virginia’s three academic medical centers has allowed for the development of
a robust system which serves communities well while simultaneously reducing cost. HealthNet’s business structure prevents
needless duplication of expensive transport resources. Central Appalachia is fortunate to have a
program of HealthNet’s caliber serving critically ill and injured patients. In gratitude, please welcome this year’s
winner of the 2019 AMTC Program of the Year HealthNet Aeromedical Services.

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